Guidelines for working with interpreters

Online Resource

About this resource

This resource provides guidance for health practitioners with processes and protocols to work more effectively with face-to-face and remote interpreters. The guidelines include procedures for:

  • pre-briefing before the session for practitioners to establish an alliance and to agree on the interpreting process with interpreters
  • structuring the session at the start for practitioners to familiarise clients with the interpreting process
  • structuring during the session for practitioners to guide the communication process when involving an interpreter
  • debriefing interpreters if needed.


eCALD Services


September 2020

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Citation information


This resource is produced and owned by eCALD Services, Waitemata District Health Board. Authored by Sue Lim.

First published: 2010 (Updated: Sept 2020)

© Waitemata District Health Board [2010-2020].

working with interpreters