Enhancing CALD Cultural Competence

Cultural diversity in the New Zealand population is growing, leading to increasing cross-cultural interactions between healthcare providers and clients and between employees.

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Congratulations to our first 20 lucky winners of our 20th anniversary celebratory price draw!

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eCALD® is launching a project to refine and update Module 3: Working with Refugee Patients. We are currently seeking volunteers to contribute to the development of this improved version.

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Cross-cultural Community of Practice Support sessions are now open for registration

At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence by providing courses and resources for the New Zealand health workforce for better client/patient outcomes and experience.

CALD cultural competency courses and programmes

eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.

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Cultural Competency Training for the General Health Workforce

These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients. It provides insight and understanding on cultural dimensions, how different cultures respond to health-related situations, different health concepts, faith-based practices, and differences in expectations from health systems.

Cultural Competency Training for Culturally Diverse Workplaces

These courses are for clinical or non-clinical staff who are interested to gain insight and understanding of value dimensions that cause barriers to effective cross-cultural interaction and skills to enable effective working relationships in a culturally diverse workplace.

A valuable learning tool

This is such a valuable learning tool. Helping one to have compassion but also giving practical tools of understanding for our practice.

e-Learner (Module 3 - Working with refugee patients)

Remote F2F course

The eCALD trainer was presiding over the 1.5-hour long session so easy and comfortably that all of the attendees were able to complete the course with a strong feeling of great fulfilment and worthwhile signing up for the course.

Interpreter (Module 201 Interpreting remotely in the healthcare setting)

Another excellent course from the eCALD team

Another excellent course from the eCALD team, I have attended others which were face to face but this was the first online course. I am grateful to have been able to complete this at my own pace and in small chunks. Will certainly recommend to colleagues. The variety of scenarios, reading, questions, reflection all helped to make the course more enjoyable from an online learning perspective.

Phamacist

Gained a new set of skills

I felt this course has helped me to achieve my goals. I now have a new set of skills that I am keen to start using and to develop further as I put what I have learnt into practice.

Face-to-Face Learner (Module 2 Working with migrant patients)

This is high quality learning

I like the online course interactive tools and the use of video and audio scenarios, it kept me engaged. This is high quality learning. I have learned to use the cultural assessment tool. The CALD assessment tool helps me to understand the client’s explanatory model so I can effectively communicate with them.

Online Learner (Module 9 Working in a Mental Health Context with CALD Clients)

Cross-Cultural practice supervision sessions

We provide a safe and confidential open-sharing space for our learners who have done our courses to gain knowledge and confidence among other learners and an experienced facilitator.

Telehealth consultation involving an interpreter

eCALD Services have produced this video to demonstrate to clinicians "what is needed and what to expect for a video appointment when using an interpreter".

Courses for interpreters

The interpreter workforce is highly essential for assisting clinicians to communicate effectively with non-English speaking and limited English speaking clients. Provision of telehealth interpreting services are crucial and we are pleased to have a course to upskill interpreters in this area. Check out other useful courses for interpreters to gain cultural awareness, knowledge and sensitivity when engaging in the healthcare settings.

Refugee Health Project

eCALD Services contracted Mr. Adel Salmanzadeh to engage with the refugee health sector in order to ascertain the needs for cross-cultural training and to disseminate information about the eCALD program to the less-reached health workforce across the motu.

MixIt

This is the story of a small community initiative that uses creativity as a tool to support young people as they walk a fine line between their past and present and determine their own futures.

Mt Roskill Collective

Mt Roskill Collective in Auckland was established in 2021 with the collaboration of NZ Ethnic Women Trust, Wellbeing Charitable Trust, Project Tamkin and Ariana Support to take a coordinated approach in responding to the needs of refugee and migrant background communities of Asian, African, Middle Eastern and Latin American (Asian and MELAA) origin.

Our resources

We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.

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Online Toolkit

Cross-Cultural Resource

Online Resource

Working with Religious Diversity

Online Resource

Working with CALD Families - Disability Awareness

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Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.

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