FAQs

Here are some of the key terms used on this website:

• ADHB refers to Auckland District Health Board

• Auckland Region includes ADHB, CMDHB and Waitemata DHB catchments

• Asian in New Zealand, refers to people originating from Asia countries including countries in West Asia (Afghanistan and Nepal) South Asia (covering the Indian sub-continent), East Asia (covering China, North and South Korea, Taiwan, Hong Kong, Japan), and South East Asia (Singapore, Malaysia, the Philippines, Vietnam, Thailand, Myanmar, Laos and Cambodia). This definition is commonly used within the health sector and is the basis of the Statistics New Zealand Asian ethnicity categories. 

• CALD refers to culturally and linguistically diverse or cultural and linguistic diversity

• CALD groups / patients / clients / families refer to culturally and linguistically diverse groups / patients / clients / families who are migrants and refugees from Asian, Middle Eastern and African backgrounds

• CMDHB  refers to Counties Manukau District Health Board

• CME refers to Continuing Medical Education

• CNE refers to Continuing Nursing Education

• DHB refers to District Health Board

• eCALD^® is the registered trademark name of this website (e represents educational and electronic downloadable resources)

• MEA refers to Middle Eastern and African

• MELAA refers to Middle Eastern, Latin American and African

• MOH refers to Ministry of Health

• MOPS refers to Maintenance of Professional Standards

• NGO refers to Non-government organisations

• Outside Auckland refers to other regions outside of the Auckland region

• PHO refers to Primary Health Organisation

• Waitemata DHB refers to Waitemata District Health Board

An eCALD® account is a secured Learning Management System (LMS) account provided for approved eCALD® members to:

• enrol into scheduled face-to-face or remote face-to-face via zoom courses or online courses
• start or resume approved online courses
• join approved remote face-to-face courses via the zoom link provided on the LMS dashboard
• access certificates of completion for completed courses
• check online or face-to-face or remote face-to-face course enrolment status
• cancel/change face-to-face or remote face-to-face course enrolments
• cancel online course enrolments
• view or download learning records
• view or download journals (NB: these journals include entries saved by a learner when undertaking an online learning)
• access online cross-cultural resources (these are not courses) and some may have pre-requisites
• edit user profile
• change password.

• The username for accessing eCALD® Courses is your email address. If you can't remember your email address, please contact eCALD Admin.
• If you have forgotten your password click on FORGOT PASSWORD on the LOGIN page to reset to a new password.

Please note: eCALD® has the rights to de-activate your eCALD® account if the website administrator considers that you have breached copyright’s rules or abused the system by disclosing your password or giving access to the eCALD® LMS account to other people. This is at the sole discretion of the website administrator.

By using this website, opening an eCALD account or enrolling for a course, you have agreed to be legally bound by the terms stated under Terms and Conditions on this website.

If you are not eligible for funded online and face-to-face courses, you will have to pay for booking a course for a team/group or pay for enrolling into an individual online or face-to-face course as an individual.

• Check the eligibility criteria

To find out more about how to enrol for online or face-to-face and remote face to face courses, please go to the Enrolment section.

Yes, you can re-enrol for any online or face-to-face course for up to 10 times. See Terms and Conditions.

Online course certificate

• At the end of the online course, you will immediately be taken to the Course Certificate after you have completed the evaluation form.
• If you have misplaced your certificate(s), you can access all your certificates in your eCALD® Account. 

Face-to-Face course certificate

• Usually a printed copy of the Course Certificate will be provided at the end of the face-to-face training session by our course facilitator.
• If you were not issued a certificate, it will be sent to you by email by eCALD Admin or you can access your certificate in your eCALD account.
• If you have misplaced your certificate(s) you could retrieve it from your account or you could contact eCALD Admin.

You can use the eCALD course certificate to claim professional development points from your registration or accreditation bodies.

• eCALD® online courses refer to our course content and learning material delivered electronically via our digital learning management system.
• The online interactive teaching method use as variety of learning styles to reinforce learning. It includes elements of text, multimedia, interactive exercise, quizzes, and assessment tools.
• The courses are compartmentalised to allow learners to pause after a section.  The course system allows learners to save their work and return to where they last exited. 
• The system allows learners to save their responses and reflections in a journal that is retrievable after completing the course from the dashboard. The journal can be downloaded in PDF for submission as evidence if needed as part of professional development requirement.
• Our online courses offer learners to study at their pace using a smart device (tablet), laptop, desktop computer at home or at work.

Browsers

We recommend eCALD^® online courses to be accessed via the latest versions of:

• Google Chrome
• Firefox
• Opera 
• Microsoft Edge (note: Microsoft has officially ended support for older browser versions)
• Safari

Devices

You can access the online courses via:

• PC or Apple Mac desktops
• laptops
• tablets (iPad and Android).

Please do not access the course using mobile devices. The smallest device for the online study is a tablet.

Other settings and considerations

You will also need to following settings to ensure the best experience with the courses

• Java Script enabled on the internet browser.

• Allow third party cookies in your internet browser under Settings. (not essential but recommended)

eCALD^® does not guarantee that our online courses will run on all types of devices and desktop PC systems and browsers. We have done our best to test the courses on the above browsers and devices.

If you have issues with the system requirements at work, please contact your IS department not eCALD Admin.

When undertaking an online course at your workplace or at home:

• please make sure you have headphones when doing the course in an open plan area. Our online courses contain multi-media.

You can do your online study at your own pace - that is, you can exit the course and come back to it at a later date. When you resume the online course, the system will take you back to where you last exited.

You have 60 days to complete your course from the date of approval.  You will receive email reminding you to complete the course before the expiry date. Your course will expire if you have not completed or not started the course within the 60 days.

Please contact eCALD Admin during service hours for enrolment, online or system issues.

To get the best user experience from your online study please ensure your system is meeting the Minimum System Requirements .

To Start or Resume your online study:

• go to Login on the top menu bar
• enter your Username <email address> and Password
• if you are logged in, your eCALD® account page will display
• incomplete online courses will always appear on your Home page, eg Culture & Cultural Competency”
• click the Start or the Resume button of the course on your dashboard.

Things to Note:

• When you resume your online study, the system will display the last page you you were on before you exited.

Full notes are not provided for online courses however you can access your journal of self-reflection responses upon completion of your course.

When taking up an online course, you will be given options to save self-reflective responses in to a Journal. The journal will be available in your account once you have completed the course.

• eCALD® face-to-face courses refer to our course content and learning material taught in person by an educator to a group of learners in a physical venue.
• The interactive teaching method includes elements of lectures, interactive discussion, exercise, multi-media and assessment.
• A workbook is provided to learners to guide the learning process.
• Learners are expected to actively engage in discussion and share experiences/challenges.

• We provide face-to-face courses across New Zealand (Auckland and outside-of-Auckland)
• Our Auckland-based face-to-face courses are held at training venues located in learning centres belonging to Waitemata DHB, Auckland DHB and Counties-Manukau DHB.
• We also offer face-to-face courses to Education or Learning & Development centres outside-of-Auckland for staff working in secondary, primary care and NGO sectors.
• Outside-of-Auckland regions that usually booked courses include Canterbury DHB, Southern DHB (Dunedin/Invercargill), Taranaki DHB, Mid-Central DHB, Waikato DHB. To find out more how to book courses for other regions, please contact eCALD Admin.

• We only advertise the Auckland-based scheduled face-to-face courses in our Course Calendar.
• If you are not familiar with Training Venues, check out location details here.
• To find out whether there are any upcoming face-to-face courses held outside of Auckland located near you, please contact eCALD Admin.

• If you are an individual and is eligible for free enrolment, you can enrol into eCALD® courses held in any advertised locations.
• See Eligibility for more information.
• If you are not familiar with Training Venues, check out location details here.

• Go to the Training Venues section to view location detail.

• If you are an eligible organisation, you can book a specific eCALD® face-to-face course for your staff or a group of employees to be held in your service location, subject to eCALD budget capacity for the financial year.
• See Eligibility for more information.
• To book a specific course for your team, please contact eCALD Admin.

• eCALD® remote face-to-face courses refer to our course content and learning material taught in person by an educator to a group of learners via zoom video conferencing system.
• It requires each learner to join the zoom teaching session through a designated zoom link provided by eCALD® learning management system.
• The interactive zoom teaching method includes elements of lectures, interactive discussion, exercise, multi-media and assessment using the technology of the zoom breakout rooms, whiteboard and chat function.
• A workbook is provided to learners to guide the learning process.
• Learners are expected to actively engage in discussion and share experiences/challenges.

• You must have:
  • Access to a smart device (phone or tablet) or laptop or desktop computer
  • At least 1.5 Mbps (up/down) broadband speed
  • Access to a private and quiet space to join the teaching session
  • A noise cancelling microphone where possible
• You must be able to join the training session using an individual device or desktop computer.

• We advertise scheduled remote face-to-face zoom courses in our Upcoming courses page.

• If you are an individual and is eligible for free enrolment, you can enrol into any of our advertised eCALD® remote face-to-face courses.
• See Eligibility for more information.

• If you are an eligible organisation, you can book a specific eCALD® remote face-to-face course for your staff or a group of employees to be held in your service location, subject to eCALD budget capacity for the financial year.
• See Eligibility for more information.
• To book a specific course for your team, please contact eCALD Admin.