Cultural Competency & Customer Service

At the end of the course, participants will:

• Understand the need for cultural competency.
• Be more aware of your own cultural values.
• Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) when working with clients from cultures different from one’s own.
• Understand cultural sensitivity in practice.
• Gain knowledge and skills to develop cultural competency in cross-cultural interactions.

On completing this course you will have developed new skills in cultural competency; and become aware of different cultural values and how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD clients or colleagues during interactions.

E-Learning online self-paced learning = 3 hours.

OR

Face-to-face in-person (facilitated by an educator) = 4 hours plus 0.5-hour online pre-course work.

OR

Remote face-to-face training via video conferencing = 2 hours plus 0.5-hour online pre-course work. This is an abridged version facilitated by an educator via Zoom.

List of resources you could access

• Toolkit for Health Workforce Working in a Culturally Diverse Workplace
• Cross Cultural Resources for Health Practitioners working with CALD clients

"Courses for Culturally Diverse Workplaces" for your consideration

• For Managers: Managing Cultural Diverse Teams
• For Teams: Working in Culturally Diverse Teams
• For Migrant staff: Intercultural Competence for the Migrant Workforce