Module 1

Culture and Cultural Competency

Face to face Remote face to face Online

The aim of the course is to increase your awareness of your cultural background and those of others’ cultures; and to improve your understanding of how cross cultural differences can affect communication, consultation and diagnosis.

This course is intended for anyone working in primary care, secondary care or mental health services.

  • This course has no prerequisites

This course is a pre-requisite for all other CALD courses (except for the Module 1CS Cultural Competency & Customer Service course). Suitable for health practitioners who wish to gain cultural awareness, sensitivity, knowledge, and skills that are applicable in cross-cultural interactions.

Learning outcomes

At the end of the course, participants will:

  • Understand the need for cultural competency
  • Understand the impact of culture on knowledge of the health system
  • Be more aware of one’s own cultural values
  • Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) in practice
  • Understand cultural sensitivity in practice
  • Gain knowledge and skills to develop cultural competency in practice

On completing this course you will have developed new skills in cultural competency; and become aware of how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD patients during interactions / consultations

Course duration

E-Learning online self-paced learning = 3 hours.

OR

Face-to-face in-person (facilitated by an educator) = 4 hours plus 0.5-hour online pre-course work.

OR

Remote face-to-face training via video conferencing = 2 hours plus 0.5-hour online pre-course work. This is an abridged version facilitated by an educator via Zoom.

Related resources

The following resources will be available after you complete this and other CALD courses:

Face to face course

This module is available as a 2 hour trainer facilated face to face course.

Next course

Wednesday 26th February, 2025, 0900-1100 H

Ko Awatea, Middlemore Hospital KA 213

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Remote face to face course

This module is available as a 2 hour remote trainer facilated face to face course.

Next course

Tuesday 21st January, 2025, 0900-1100

Delivered via Zoom

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Online course

This module is available as a self guided 3 hour online course.

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The educator did a great job

The educator did a great job leading us through the virtual facilitation and navigated the zoom functions with ease.

eCALD Remote Learner

This resource ticks the boxes in best-practice online learning.

This resource ticks the boxes in best-practice online learning. It includes interactive activities, a range of presentation methods and self-test exercises. Cultural competency is a key area for NZ's health workforce, and the online format of the CALD tool makes this a potentially cost-effective and sustainable method of training around the country

eCALD Learner

I think that this course should be done by everyone that works within a medical environment.

I think that this course should be done by everyone that works within a medical environment. I think that far too often there is a lack of understanding between cultures and individuals and this needs to be addressed. This course has given useful information that I think could help a lot of people in their every day practice.

eCALD Learner

The course was very interactive and informative

The course was very interactive and informative. Useful for engaging with people from different cultures.

eCALD Remote Learner

The course was very mind-provoking as it sirs your conscience how cross-cultural minded you are.

The course was very mind-provoking as it sirs your conscience how cross-cultural minded you are. The educator is very skillful to utilise the zoom functions in zoom appropriately that makes the course enjoyable.

eCALD Remote Learner

What a wonderful resource

What a wonderful resource, great to read and then see the video clips to give relevance to my learning. Also good to hear useful phrases to use when greeting patients and phrases that may help colleagues recognise their ethnocentric views

eCALD Learner