Managing Culturally Diverse Teams

The course is designed to promote awareness of the complexity of culture and values and how cultural differences can get in the way of successful interactions in teamwork. It will help explore strategies that support managing culturally diverse teams in more inclusive ways.

Audience: It is intended for managers leading culturally diverse teams in primary, secondary care, or the NGO sector.

You must complete the following course before enrolling in this course:

Module 1 - Culture and Cultural Competency | Mandatory
or
Module 1CS - Cultural Competency & Customer Service | Mandatory

Learning outcomes

At the end of the course participants will be able to:

Understand the value dimensions that cause barriers to effective cross-cultural interaction.
Recognise own culture and values.
Identify strategies that enable effective working relationships in a diverse team.
Develop skills for building trust.
Gain skills in culturally mindful management.

Duration

Duration: 2 hours for remote face-to-face training (maximum 25 participants).

Highly recommended supplementary resources

It is highly recommended that learners also view the supplementary resource "Toolkit for Health Workforce Working in a Culturally Diverse Workplace"

We also have a range of highly recommended supplementary HTML Online Resources for "Working with CALD Patients" that can be accessed via the eCALD® account:

Ayurvedic Medicine [Video] | Pre-requisites Modules 1 and 2
Working with Religious Diversity [Supplement] | Pre-requisite Module 1
Working with CALD Families - Disability Awareness [Supplement] | Pre-requisites Modules 1, 2, 3, 4 and 8
Working with Asian Mental Health Clients [Supplement] | Pre-requisite Module 1
Working with Middle Eastern and African Mental Health Clients [Supplement] | Pre-requisite Module 1

Other highly recommended PDF downloadable supplementary resources for "Working with CALD Patients" are available under the Cross-Cultural Resources section:

CALD Caring for Asian Children Resource for Health Providers Working with Asian families [Supplement] | Pre-requisite Module 1