Module 1 CS - Cultural Competency & Customer Service
This course is for customer service or non-clinical roles. The aim of this course is to increase awareness of your own cultural values and cultural values different from your own and to develop skills to apply the principles of cultural competence in your interaction with CALD clients.
Date
Wednesday 22nd October, 2025
Time
0900-1100
Venue
Ko Awatea, Middlemore Hospital KA 202, Middlemore HospitalView map
- This course has no prerequisites
This course is a pre-requisite for other CALD courses for Culturally Diverse Workplaces. The content of this course is similar to the Module 1 Culture & Cultural Competency course. It is suitable for the health workforce working in customer service or admin roles (eg GP/ward receptionists, pharmacists, triage nurses, volunteers) to gain cultural awareness, sensitivity, knowledge, and skills that are applicable in cross-cultural interactions.
Spaces
25 spaces left
Enrolment closing date
8 October 2025
Course location
Address:
Ko Awatea, Middlemore Hospital KA 202, Middlemore Hospital View in Google Maps
Ko Awatea Centre
Location
Building 54, Middlemore hospital
Directions
The Ko Awatea Centre of Education and Innovation is in Building 54, view and download the map below to help you locate the centre.
Floor map
