Enhancing CALD Cultural Competence

Cultural diversity in the New Zealand population is growing, leading to increasing cross-cultural interactions between healthcare providers and clients and between employees.

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CALD cultural competency courses and programmes

eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.

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Another excellent course from the eCALD team

Another excellent course from the eCALD team, I have attended others which were face to face but this was the first online course. I am grateful to have been able to complete this at my own pace and in small chunks. Will certainly recommend to colleagues. The variety of scenarios, reading, questions, reflection all helped to make the course more enjoyable from an online learning perspective.

Phamacist

A valuable learning tool

This is such a valuable learning tool. Helping one to have compassion but also giving practical tools of understanding for our practice.

e-Learner (Module 3 - Working with refugee patients)

It felt novel and different.

It [the online course'] felt novel and different from other online modules I have done. Interesting and engaging graphics and [the online content is] presented [in] different ways of learning.

Palliative care clinician

Improved awareness

This course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.

F2F Learner (Module 1CS Cultural Competency and Customer Service)

Remote F2F course

The eCALD trainer was presiding over the 1.5-hour long session so easy and comfortably that all of the attendees were able to complete the course with a strong feeling of great fulfilment and worthwhile signing up for the course.

Interpreter (Module 201 Interpreting remotely in the healthcare setting)

virtual meeting

Cross-Cultural practice supervision sessions

We provide a safe and confidential open-sharing space for our learners who have done our courses to gain knowledge and confidence among other learners and an experienced facilitator.

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Our resources

We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.

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