New publication: RASNZ Refugee Resettlement and Support Services in the Auckland Region: A Study in the Era of COVID-19

Refugees as Survivors New Zealand (RASNZ) has recently launched this new publication undertaken by Dr Annette Mortensen. The study aims to scope service provision for refugee background clients and families in the refugee resettlement, health, mental health, disability, education, housing and social service sectors; identify gaps in services; improve inter-sectoral collaboration and streamline service provision.

The purpose is to improve service provision for resettled refugee families through better collaboration between refugee resettlement sector NGOs, mainstream organisations and ethnic community organisations. The study questions include the following:

  • What services are currently available for people from refugee backgrounds in the Auckland region?
  • What, if any, needs are not currently being met?
  • How could we achieve better intersectoral collaboration to support refugee background clients and families? 

The study describes the:

  • multiple systemic barriers faced by former refugee groups to receiving adequate and equitable support in New Zealand health, housing, income support, education and social services.
  • access to services limited by language and literacy barriers
  • erratic use of professional interpreters
  • digital exclusion
  • lack of cross-cultural competency in services; and
  • failure to recognise former refugees as an equity group and to respond accordingly with additional resources.

 It provides recommendations in the following areas:

  • self-sufficiency
  • housing
  • education
  • health and wellbeing
    • navigation
    • cultural and linguistic competency
    • health education and information
    • interpreting services
    • case management
    • mental health
  • participation
    • welcoming communities
    • settlement support
    • digital access
    • empowering women
    • navigation, advocacy and interagency collaboration

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New publication: RASNZ Refugee Resettlement and Support Services in the Auckland Region: A Study in the Era of COVID-19