Module 6 - Working with CALD clients in Palliative care

Online Remote face to face Face to face

This course introduces you to the challenges working with culturally and linguistically diverse (CALD) clients with language barriers, different cultural and religious values and practices, and with limited knowledge about the Western concepts, service and protocols in palliative care.

You will learn ways to accommodate different beliefs and attitudes as well as strategies for managing cross-cultural interactions, treatment, and interventions when working with CALD clients and families during palliative and end-of-life care. It will also provide you skills to work with interpreters in palliative care. The course is intended for anyone working with CALD clients in palliative care in primary, secondary and NGO sectors.

Prerequisites

It is expected that participants enrolling into this course, must have the basic knowledge about working with clients in palliative care settings and have completed the following prerequisite courses.

Learning outcomes

Participants completing this course will:

  • become aware of the importance of a culturally oriented approach and being culturally competent
  • have a better understanding of the cultural issues surrounding palliative care practice with CALD clients and their families
  • gain strategies to develop trust and rapport with CALD clients and families
  • gain cross-cultural knowledge and skills in intervening with CALD clients and their families in end-of-life care, advance care planning and advance directives,
  • pain management, and death and dying
  • gain knowledge and skills necessary to assess and use interpreters more effectively in the palliative care setting.

On completing this course you will have greater insight of the cross-cultural challenges and cultural factors impacting on CALD clients and their families engaging and communicating with service providers; you will also become aware of how to develop rapport and trust with CALD clients and families and gain skills in cross-cultural communication, assessment and intervention with CALD clients in palliative care. Additionally you will gain knowledge and skills working with interpreters in palliative care settings.

Course duration

  • 3.5 hours (CME/CNE/MOPS accredited) online training

More about this course

This course will give you insights, critical cultural understandings and strategies to work with culturally and linguistically diverse (CALD) clients.

Waitematā District Health Board (WDHB) eCALD® Services produced this course in collaboration with Dr Mandy Parris-Piper and Dr Florry O'Connell (Palliative Care Consultants), with valuable input and support from members of the Waitemata DHB’s Institute for Innovation and Improvement (i3) and Shared Goals of Care Advisory Group (Dr Katie Weatherstone, Dr Moira Camilleri, Peter Groom and Jeanette Bell). We would like to thank Dr Jenny Cartwright for her contribution to proof-read and edit the content.

Online course

This module is available as a self guided 3.5 hour online course.

Enrol

Remote face to face course

No courses currently scheduled.

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Face to face course

No courses currently scheduled.

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Excellent content which is appropriate for all diverse range of health professionals

Excellent content which is appropriate for all diverse range of health professionals, thank you for producing such an excellent online learning module.

Palliative care consultant

The course information, examples, and questions kept me well engaged.

The course information, examples, and questions kept me well engaged. There is so much to know, and this is well presented. The objective is clearly to learn rather than test and I feel this helps as we are self motivated to learn and the course supports this. Many thanks for all the work that goes into this very important teaching.

Health practitioner from a hospice.

Another excellent course from the eCALD team

Another excellent course from the eCALD team, I have attended others which were face to face but this was the first online course. I am grateful to have been able to complete this at my own pace and in small chunks. Will certainly recommend to colleagues. The variety of scenarios, reading, questions, reflection all helped to make the course more enjoyable from an online learning perspective.

Phamacist

It felt novel and different from other online modules I have done.

It felt novel and different from other online modules I have done. Interesting and engaging graphics and presented different ways of learning

Palliative care consultant

Thank you once again for a fabulous resource.

Thank you once again for a fabulous resource. i have already shared with my colleagues in our Palliative Care service. My learning from this course will enhance my practice as a palliative care CNS and I have also recommended the course to my colleagues in aged residential care.

Cancer nurse specialist

A very comprehensive learning experience

A very comprehensive learning experience, really well researched and constructed.

Hospice social worker

Clear, concise and well formatted. Good explanations.

Clear, concise and well formatted. Good explanations. Video and audio examples were really helpful.

Nurse