Courses for working with CALD patients

The courses listed here are intended for health practitioners who have knowledge and orientation in the New Zealand health system and are interested in gaining understanding and skills to work with CALD migrant and refugee patients from Asian, Middle Eastern, Latin American or African backgrounds.

The courses are available in online and face-to-face formats and cover a range of areas including refugees, migrants, mental health and religion to improve understanding – and ultimately – communication with patients. The courses will enable learners to gain insight and understanding of how different cultures respond to health-related situations, different health concepts, faith-based practices, and differences in expectations from health systems. 

Module 1 - Culture and Cultural Competency

Module 1 - Culture and Cultural Competency

Prerequisite

This course is for staff working in clinical roles. The aim of the course is to help learners understand ways to interact in a culturally competent manner with CALD patients and families. This course will increase awareness of your own cultural values, gain skills to recognise cultural differences and develop skills to apply the principles of cultural competence in practice.

Module 1CS - Cultural Competency & Customer Service

Module 1CS - Cultural Competency & Customer Service

Prerequisite

This course is for customer service or non-clinical roles. The aim of this course is to increase awareness of your own cultural values and cultural values different from your own and to develop skills to apply the principles of cultural competence in your interaction with CALD clients.

Module 2 - Working with Migrant Patients

Module 2 - Working with Migrant Patients

Highly recommended

The aim of this course is to understand ways that you can interact in a culturally competent and sensitive manner with migrant patients.

Module 3 - Working with Refugees Patients

Module 3 - Working with Refugees Patients

Highly recommended

The aim of this course is to introduce you to the refugee experience and to assist you in working with refugee patients and families in consultations.

Module 4 - Working with Interpreters

Module 4 - Working with Interpreters

Essential

The aim of this course is to enhance your knowledge and skills when working with interpreters and to improve your communication with non-English speaking migrant and refugee patients (and family members).

Module 5 - Working with Communicable Diseases with CALD Clients

Module 5 - Working with Communicable Diseases with CALD Clients

Course for consideration

The aim of this course is to provide strategies for managing cross-cultural interactions, screening, assessment, treatment and interventions when working with CALD clients and their families within the context of communicable diseases.

Module 6 - Working with CALD clients in Palliative care

Module 6 - Working with CALD clients in Palliative care

Course for consideration

This course aims to provide strategies for managing cross-cultural interactions, treatment, and interventions when working with CALD clients and families during palliative and end-of-life care.

Module 7 - Working with Religious Diversity

Module 7 - Working with Religious Diversity

Highly recommended

The aim of this course is to ensure learners are aware of religious diversity and gain skills to assess and accommodate the spiritual/religious needs of patients and families.

Module 8 - Working with CALD Families - Disability Awareness

Module 8 - Working with CALD Families - Disability Awareness

Course for consideration

The aim of this course is to introduce you to the challenges of working with the cultural beliefs about disability that impact on treatment and interventions, as well as ways to accommodate different beliefs and attitudes wherever possible.

Module 9 - Working in a Mental Health Context with CALD Clients

Module 9 - Working in a Mental Health Context with CALD Clients

Course for consideration

The aim of this course is to provide strategies for managing cross-cultural interactions, screening, assessment, treatment and interventions when working with CALD clients in a mental health context.

Module 10 - Working in a Mental Health Context with CALD Children and Adolescents

Module 10 - Working in a Mental Health Context with CALD Children and Adolescents

Course for consideration

The aim of this course is to provide strategies for managing cross-cultural interactions, screening, assessment, treatment and interventions when working with CALD children, adolescents and families in a mental health context.

Module 11 - Working with Addiction with CALD Clients

Module 11 - Working with Addiction with CALD Clients

Course for consideration

The aim of this course is to provide strategies for managing cross-cultural interactions, assessment, intervention and treatment in an addiction context when working with CALD clients and their families.

Module 1+4 - Cultural Competency & Working with Interpreters

Module 1+4 - Cultural Competency & Working with Interpreters

Course for consideration

A pre-requisite to other CALD courses. This course is a combination of the two courses: CALD 1 Culture and Cultural Competency and CALD 4 Working with Interpreters.