Module 1 CS - Cultural Competency & Customer Service

This course is for customer service or non-clinical roles. The aim of this course is to increase awareness of your own cultural values and cultural values different from your own and to develop skills to apply the principles of cultural competence in your interaction with CALD clients.

Date

Thursday 26th November, 2020

Time

8.30am to 12.30pm

Venue

Sir Brian Barrett Boyes Room - Level 7, Bldg 14, Greenlane Clinical Centre, Greenlane Clinical CentreView map

Prerequisites

  • This course has no prerequisites

This course is a pre-requisite for other CALD courses for Culturally Diverse Workplaces. The content of this course is similar to the Module 1 Culture & Cultural Competency course. It is suitable for the health workforce working in customer service or admin roles (eg GP/ward receptionists, pharmacists, triage nurses, volunteers) to gain cultural awareness, sensitivity, knowledge, and skills that are applicable in cross-cultural interactions.

Spaces

25 spaces left

Enrolment closing date

11 November 2020

Course location

Address:

Sir Brian Barrett Boyes Room - Level 7, Bldg 14, Greenlane Clinical Centre, Greenlane Clinical Centre View in Google Maps

Module 1CS - Cultural Competency & Customer Service

Module 1CS - Cultural Competency & Customer Service